Question 1

How long is your waitlist?

Accepted Answer

Our waitlist is generally between 1 - 2 weeks.

Availability depends on:
 • diagnosis; 
 • discipline/s required; 
 • location (in-clinic is quicker, community therapy requires a therapist to be in the area); and
 • importantly time of day as we typically have busy periods at the start and end of the day.

The more flexible you can be, even initially, the quicker we can commence therapy.

Question 2

Physiotherapy and Occupational Therapy servicing ..."

Accepted Answer

Question 3

Do you use evidenced-based practice?

Accepted Answer

Yes! We believe strongly in delivering therapy that is based in the latest research and evidence-based practice recommendations. Our practice is based heavily on our company values; Collaboration, Accountability, Respect, and Excellence. Delivering evidence-based therapy relates directly to our values of Excellence and Accountability as we are committed to providing the highest care and holding ourselves accountable to our clients and their goals as well as what the research tells us is best practice.

Question 4

Are your therapists experienced?

Accepted Answer

We have a collaborative team structure that sees our experienced therapists leading our therapy teams to provide supervision and mentoring to our younger new graduate programs.
 
Our Clinical Director oversees therapy and drives our professional development program which includes a mix of internal and external learning, including oversight of the individual, shadowing by the individual and regular collaborative discipinary learning sessions.
 
Our clinics have large open plan areas to allow shared multi-disciplinary experiences in addition to private treatment rooms.

Question 5

What ages do you treat?

Accepted Answer

We treat all ages through our two divisions

Child First Therapy   0 - 18
Rehab on the Move 18+

Question 6

How do I know if therapy is beneficial?

Accepted Answer

Therapy may be required for a variety of different reasons and your GP or other regular health provider can advise you; but at the core, we would recommend that if you see that you, your child or person you are caring for are having difficulty with any of the following we would recommend seeking an appointment:

1. Difficulty with movement, mobility, or general gross motor skills we would recommend physiotherapy
2. Difficulty with every day self care tasks, fine motor skills, fussy eating, play skills, emotional regulation or behavioural difficulties we would recommend occupational therapy
3. Difficulty with communication, speech and language, or feeding we would recommend seeing a Speech Pathologist

Question 7

Do you do SDA or home mods?

Accepted Answer

We do complete SDA assessments and reports and provide Occupational Therapy assessment and recommendations for minor home modifications.

Question 8

Do I need a referral from my doctor?

Accepted Answer

No you do not need a referral to see any of our therapists. However, a referral from a Doctor might give you access to a Chronic Disease Management (CDM) plan or Mental Health Care Plan both of which provide you with 5 x Medicare rebates.

Question 9

What documentation do I need to provide?

Accepted Answer

We like to have a copy of any previous therapy or relevant doctor reports prior to an initial assessment, this helps our therapists tailor their assessment to your individual needs. A copy of your NDIS goals also helps us work with you to create individualised goals.

Question 10

Is there convenient parking?

Accepted Answer

Yes. We have street parking just outside, with wheelchair access if required.
We are happy to assist you from your car to our clinic.

Question 11

What should I wear?

Accepted Answer

Whether you are seeking our adult or paediatric services we recommend you wear something comfortable and loose that allows you to move freely.

Question 12

Will I get a report after my visit?

Accepted Answer

We do recommend each client receives a report after their initial assessment, however, this is done on a person by person basis so if it is not appropriate for your circumstances we may not.

Question 13

What COVID / infection control precautions does Caswell take?

Accepted Answer

We consider your health and safety as our number one priority and follow relevant NSW Health guidelines and increase their requirements where we feel they will benefit you.

Prior to entering our clinics, staff and clients must:
 • be generally well and healthy; and
 • hand sanitize.

Our clinics:
 • have masks and hand sanitiser available
 • have dedicated entrances
 • have dedicated bathroom facilities
 • are cleaned regularly throughout the day by our own staff (incl. common touch points)
 • therapy resources are cleaned after each use.

Please appreciate that we often have vulnerable clients in our clinics and to protect them and our staff we reserve the right to refuse entry to anyone who presents in an unwell state. Thank you for your understanding and cooperation.

Question 14

What are your opening hours?

Accepted Answer

We operate with a structured timetable for in-clinic appointments throughout the week so that we can allocate resources, treatment rooms and gym equipment/areas. Our standard appointments typically range between 45mins and 60mins (1.5hrs for initial assessments).

Monday - Thursday - 8:30am - 5:30pm 
Friday - 8:30am - 3:30pm.

Lunch break - we close daily 12:15pm - 1:15pm.

After 3:30pm Fridays, we either run professional development sessions to advance our knowledge and provide company updates or take the afternoon for ourselves to look after our own wellness.

Question 15

What information do I need to provide and what records do you keep?

Accepted Answer

We ask that you provide us with all information that is relevant to the management of your therapy needs, your health and safety and your accessibility needs.  This can include such things as:

1. Your personal details so that we may communicate with you in your preferred manner including persons whom you authorise (consent) to us communicating with about you in support of your therapy;
2. Assessments or reports from medical specialists or any documentation relevant to yourself and your therapy goals; 
3. Accessibility needs or considerations; and 
4. Any cultural matters we should be aware of.

We keep records of our interactions with you including clincial notes of our therapy sessions.  We must maintain these records for 7 years post your time with us.  Records are mainationed in a secure  digital environment and securely destroyed when appropriate.

You can ask us to provide details of the information we hold of you at any time and provide updates to this information.  We are implementing a process for annual affirmation of details held to ensure our records are up to date.

Please only provide us with the consent and information we need to directly support you in your therapy.

Since 1998

Frequently Asked Questions

Caswell Healthcare are Specialists in Neurological Occupational Therapy and Physiotherapy for Children and Adults.