NDIS Participant Resources

As a registered provider of the National Disability Insurance Scheme, Caswell Healthcare maintains a high standard across all areas of our services providing you additional comfort for receiving consistent quality services, to be treated with dignity and to have control over your therapy and goals.

How do I apply to become a partiocipant of the NDIS scheme and receive funding for treatment?


To add a new question go to app settings and press "Manage Questions" button.




Once I become a participant and receive funding, what do I do next?


Choose how to manage your funding Choose your providers Get started!




Choosing a provider, how do I do this and what should I consider?


NDIS participant portal Web search Plan Manager / Support Coordinator Reach out to some other particpants Consider Distance, Size (means better training / continuity etc) Time in businesss NDIS registered or not - audited




What are the key rights of being an NDIS particpant?





Who can I contact to assist me with my needs, to advocate with/for me or to raise a complaint?





How can I be sure my privacy is protected?





I am unhappy with the service I received, how do I get help?


Excellence is one of out core values and something we always strive for. As a human service we will envitably make errors from time to time and we are very happy to reolsve them as best we can. We believe with reasonable discussion, all matters can be resolved amicably. Our administration team and therapists are always there to assist but in addition our Practice Manager is our senior authorised person who can assist you impartially and discreetly with any matter. We are a very strong values based organisation and will act fairly and with compassion. Please email the Practice Manager at enquries@caswellhealthcare.com.au or call 02 9440 1333. The NDIS Commission can also be contacted for assistance by calling 1800 035 544 or through their website by completing a complaint contact form.





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